Candace, an award-winning saxophonist, began teaching saxophone lessons to sixth graders. For the first lesson, she drew a diagram of an alto sax and created a step-by-step guide explaining how to take the instrument apart
and reassemble it. When she saw how easily students could follow her instructions, she was pleased that her words were helping them learn to do something she enjoyed.
Candace might have been surprised to learn that she was using technical communication. Technical communication is communication done in the workplace. The message usually involves a technical subject with a
specific purpose and audience. The approach is straightforward. Candace was giving practical information to a specific audience—information that would enable her audience to take action. When she referred to the diagram
and explained the procedure aloud to her students, she was using technical communication. When she wrote the instructions to accompany her diagram, she was using technical writing. Technical writing is writing done
in the workplace, although the workplace may be an office, a construction site, or a kitchen table. The subject is usually technical, written carefully for a specific audience. The organization is predictable and apparent, the style is concise, and the tone is objective and businesslike. Special features may include visual elements to enhance the message.